Paul Jacobson - Latest Comments in Hollard’s call centre that doesn’t really handle calls

Re: Hollard’s call centre that doesn’t really handle calls

Paul — Fri, 04 May 2007 10:40:31 -0000

Hi Stacey

Thanks for your comment. One of your call centre agents did call my wife about an hour ago or so and it looks like the matter is going to be resolved.

I am impressed that you are responding to this issue here. This is a good space to be in and one which should get you some good exposure going forward.

Re: Hollard’s call centre that doesn’t really handle calls

Paul — Fri, 04 May 2007 10:40:31 -0000

Re: Hollard’s call centre that doesn’t really handle calls

Stacey Luckin — Fri, 04 May 2007 10:28:27 -0000

How awful - what a dreadful experience with Hollard and I am embarressed that we have treated you this way.

My sincere apologies and I have raised this matter with all the powers that be at Hollard, who should be springing into action. I'm told they are trying to contact Gina as I write.

Should you still have no resolution to our service and your claim, please don't hesitate to contact me personally via my email address or direct line 011 351 5071.

Thanks for writing about this - it is good to hear about these issues so that we can get it right!

Sincerely

Stacey Luckin

Brand Manager

Hollard Pay As You Drive

Re: Hollard’s call centre that doesn’t really handle calls

Stacey Luckin — Fri, 04 May 2007 10:28:27 -0000