DISQUS

Paul Jacobson: On the other hand … customer service!

  • Christopher Carfi · 3 years ago
    o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.

    http://www.socialcustomer.com/2006/03/a_customer_supp.html

    would love your thoughts.
  • Christopher Carfi · 3 years ago
    o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.

    http://www.socialcustomer.com/2006/03/a_customer_supp.html

    would love your thoughts.