http://pauljacobson.disqus.com/Life, law and other stuffenSun, 30 Apr 2006 20:02:23 -0000http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/#comment-5858064o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.<br><br><a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a><br><br>would love your thoughts.Christopher CarfiSun, 30 Apr 2006 20:02:23 -0000http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/#comment-1672208o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.<br><br><a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a><br><br>would love your thoughts.Christopher CarfiSun, 30 Apr 2006 20:02:23 -0000