http://pauljacobson.disqus.com/blogger. evangelist. mavenenSun, 30 Apr 2006 20:02:23 -0000http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/#comment-1672208<p>o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.</p><p><a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow noopener" target="_blank" title="http://www.socialcustomer.com/2006/03/a_customer_supp.html">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a></p><p>would love your thoughts.</p>Christopher CarfiSun, 30 Apr 2006 20:02:23 -0000http://pauljacobson.org/2006/04/30/on-the-other-hand-customer-service/#comment-5858064<p>o grouchy one...some more thoughts on this here as well. some things we've been thinking about regarding (1) re-examining the triage/level 1-2-3 support models and (2) letting service come to the customer, as opposed to the other way around.</p><p><a href="http://www.socialcustomer.com/2006/03/a_customer_supp.html" rel="nofollow noopener" target="_blank" title="http://www.socialcustomer.com/2006/03/a_customer_supp.html">http://www.socialcustomer.com/2006/03/a_customer_supp.html</a></p><p>would love your thoughts.</p>Christopher CarfiSun, 30 Apr 2006 20:02:23 -0000